Simply enter the following information in the on-line forms:

• Your contact details and reference
• Your client’s name and address
• Your opponent’s contact details

You will also be asked to confirm your agreement to the telephone mediation terms & conditions.

Your opponent’s representative receives a system generated email telling them that you have set the matter up. They are asked to:

• Confirm their details;
• Enter their client’s contact details;
• Accept the phone mediation terms & conditions.

Both parties will receive:

• A copy of the mediation agreement;
• A request for payment of the fee.

Parties must sign and return the mediation agreement together with any supporting documents for me to read before the mediation.

Download the telephone mediation agreement.

To fix a date I use an on-line meeting scheduler called WhenIsGood.

Both parties receive an email with a link to the diary like this example - http://whenisgood.net/hpwtww

You visit the link, highlight the dates you and your client are available and click submit. Easy!

Once all parties have entered their dates I will fix the mediation for the earliest convenient date and notify you.

At the agreed time I will phone one party and commence the mediation. I continue to make calls between the parties as required.

The two hour period set aside for the mediation can be extended with the agreement of all parties at an extra fee of £60.00 plus VAT per party per hour.

You can visit the clients’ forum or call me on 0845 056 3625 if you have any further questions.